IT Customer Service Technician - careersite

IT Customer Service Technician

IT Customer Service Technician

Location
Chatham, Kent
College
The Thinking Schools Academy Trust
Hours
Full Time
Salary
£20.646 - £23,237
Posted
24th March 2020
Start Date
As soon as possible
Expires
14th April 2020 11:59 PM
Contract Term
Permanent
Job ID
1098254
Start Date
As soon as possible
  • Contract Type :Permanent
  • Job ID: 1098254

Location: Chatham, Kent

Closing date: 14th April 2020

Interview Date: TBC-All interviews will be held remotely

The Thinking Schools Academy Trust is a successful family of schools that work together to improve the life chances of all its children and young people. It makes fulfilment, personal development and support of its staff a priority. Our Trust currently consists of 17 schools, 12 Primary and 5 Secondary, based across the Portsmouth, Medway & Kent areas.

Working as part of the Trust's Operations department, the IT Customer Support Technician (1st line) is to ensure that our customers are supported in their use of IT equipment and services across the Trust, its academies and partners. This role will therefore require travel between sites within the Medway hub and as such a full driving license (manual-car) and use of a vehicle is essential’

The position is a customer-focused role, and the post holder should be self-motivated, have strong interpersonal and communication skills and be a team player. They should demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload. Along with experience of dealing with Microsoft and Apple operating systems, and a good knowledge of IT packages and peripherals, the post holder should also possess excellent customer service and communication skills, both verbal and written.

Full training will be provided on Trust's helpdesk application, and operating procedures.

What we can offer you

  • Discounted gym membership (Gym located on site)
  • The opportunity to join a growing organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size
  • Great CPD and exposure to a wide range of finance and business management experiences
  • Membership to the Local Government Pension Scheme
  • Annual leave entitlement of 26 days, increasing to 30 after 5 years of service.
  • We place value on the health & wellbeing of our staff and have a range of packages in place to support our staff, including a 24/7 employee assistance programme which provides counselling and support / advice on a wide array of areas
  • Free onsite parking


We reserve the right to close the position early should a suitable candidate be found.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

Attachments

Safeguarding Statement:

The Thinking Schools Academy Trust * is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
The Thinking Schools Academy Trust

The Thinking Schools Academy Trust