IT Customer Support Technician (2nd line)

  • The Thinking Schools Academy Trust, Portsmouth
  • Portsmouth

IT Customer Support Technician (2nd line)

Job advert

Position:  IT Customer Support Technician (2nd line)
Location:  Portsmouth, United Kingdom
Salary:    TSAT Band E (£24,832-£27,948) -

Salary may be negotiable for the right candidate with relevant experience
Hours:     37 hours per week - 52 weeks per year


Closing date:    Friday 26th  July 2019
Interview date:  Week commencing 5th August 2019



Working as part of the Trust's Operations department, the IT Customer Support Technician (2nd line) is to ensure that our customers are supported in their use of IT equipment and services.  As this is a management role, it will also require the post holder to provide support and training to the 1st line technician(s) within the Trust.


The position is a customer-focused role, and the post holder should have excellent organisational and time management skills whilst being proactive in their approach.  They should demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.  As well as having experience of managing, maintaining and reviewing ICT systems and services, the post holder should also possess excellent customer service and communication skills, both verbal and written.


Full training will be provided on Trust's helpdesk application, and operating procedures. 


The Thinking Schools Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.


We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring checks along with other relevant employment checks.


We reserve the right to close the position early should a suitable candidate be found.