Operations Helpdesk Assistant

  • The Thinking Schools Academy Trust, Portsmouth
  • Portsmouth

Operations Helpdesk Assistant

Job advert

Position:  Operations Helpdesk Assistant 
Location:  Portsmouth, United Kingdom
Salary:    TSAT Band C (£16,500-£18,500)
Hours:     37 hours per week - 52 weeks per year


Closing date:    Monday, 22nd April 2019 (noon)
Interview date:  Week commencing 29th April 2019


Working as part of the Trust's Operations department, the Helpdesk Administrator is to ensure that the Facilities and Information Technology teams and our customers are supported through the effective operation of the helpdesk service.


The position is an administrative role, and the post holder should be self-motivated, have strong interpersonal and communication skills and be a team player. They should demonstrate the willingness and flexibility to work across the department and have the ability to balance their workload. Along with developed PC skills and a good knowledge of IT packages including Word, PowerPoint, Excel, and Outlook, the post holder should also possess excellent customer service and communication skills, both verbal and written.


Full training will be provided on Trust's helpdesk application, and operating procedures. 


Early applications are encouraged and we reserve the right to close the vacancy early should a suitable candidate be found.


The Thinking Schools Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring checks along with other relevant employment checks.